Barista cum Waiter/Waitress

Barista cum Waiter/Waitress
Location: Upper Hill, Nairobi
Salary: KES 20,000
Reports To: Restaurant Manager

Job Summary

Our client, a new restaurant, is seeking a friendly, energetic, and customer-focused Barista cum Waiter/Waitress. The successful candidate will prepare and serve quality beverages, attend to customers, take and deliver orders, support restaurant sales, and maintain high standards of cleanliness and service. The ideal candidate should be presentable, attentive, and able to work efficiently in a busy restaurant and catering environment.

Key Responsibilities

• Welcome customers warmly and provide prompt and professional service.
• Present menus and explain available meals, beverages, daily specials, and promotions.
• Take accurate food and beverage orders and communicate them promptly to the kitchen.
• Prepare and serve coffee, tea, hot chocolate, juices, smoothies, milkshakes, and other
  beverages.
• Operate coffee machines, grinders, blenders, and other beverage equipment correctly.
• Ensure all beverages are prepared consistently and presented according to restaurant
  standards.
• Serve food and drinks promptly while observing proper table service procedures.
• Check on customers during service and attend to additional requests.
• Handle customer enquiries, feedback, and complaints professionally, escalating serious
  concerns to the Restaurant Manager.
• Recommend suitable menu items and upsell beverages, desserts, side dishes, and meal
  combinations.
• Process customer orders, bills, and payments accurately using the approved point-of-sale
  system.
• Clear and reset tables and keep dining areas near and ready for incoming customers.
• Maintain cleanliness of the coffee station, tables, service counters, equipment, and
  utensils.
• Monitor beverage ingredients and service supplies and report low stock levels promptly.
• Record and report breakages, malfunctions and damaged items promptly.
• Assist with opening and closing duties, including setting up and cleaning service areas.
• Support takeaway, delivery, event, and catering orders where required.
• Assist with setting up and serving customers during outdoor and off-site catering events.
• Follow food safety, hygiene, grooming, and workplace safety standards.
• Work closely with kitchen, cashier, bar, and service staff to ensure smooth service
  delivery.

Qualifications and Skills

• Certification in Barista Training, Food and Beverage Service, Hospitality, or a related
  field is preferred.
• At least 2 years of experience as a barista.
• Knowledge of coffee preparation, beverage service, and table service.
• Strong customer service, communication, and upselling skills.
• Ability to operate coffee equipment and point-of-sale systems.
• Honest, reliable, well-groomed, and able to work effectively in a team.
• Ability to remain calm and professional during busy service periods.
• Ability to work productively both independently and as a team.
• Must be physically fit and able to stand for long hours.
• Willingness to work extended shifts, evenings, weekends, and public holidays.
• Must be comfortable working in banqueting, outdoor, and outside catering setups.
• Must be able to carry catering supplies when supporting outside catering setups.
• Must be ready to attend a physical and practical expertise test interview on Barista and
  waiter/waitressing skills.

Application Process

Interested and qualified candidates should submit an updated resume and cover letter to
careers@morsan.africa. Use ‘Barista cum Waiter/Waitress – Upper Hill’ as the email subject.
Only shortlisted candidates will be contacted.